Managed Contact
Center Services

Managed Contact Center Services

The digital world has encouraged customers to develop new ways of contacting you. At Lavender, we believe that contact centers are the driving force behind the delivery of great customer experience. We help you better understand customer expectations and reinvent your agent journey in order to provide prompt, consistent and personalized assistance.

Lavender’s Contact Center Services include:

  • Consultancy Services
  • Managed Contact Center Services
  • Staff Outsourcing Services
  • Quality and Training Services
  • Call Center Auditing Services

Consultancy Services

Consulting Solutions deliver timely and insightful guidance to common contact center challenges, along with a step-by-step plan for implementation. We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, introducing new technologies or processes, planning for or leading implementation, transferring knowledge.

Managed Services

Each client team is led by a dedicated account manager, who'll help you set goals for the team, report on the team's performance, and make concrete recommendations based on the reports.

  • Deliver better experience to your customers
    Our Contact Center Managed Services team can help your Customer Service Team work more efficiently and reliably.
  • Keep costs predictable
    We manage call center infrastructure and services on a low and fixed rate.

Facility Outsourcing

We are operating a well-equipped Call Center with Multi-Channel Contact Center Software and IT infrastructure. 24/7 technical support is also available. A best option for companies, those are looking to have a contact center with almost no CAPEX and very low OPEX.


Call Center Staff Outsourcing

We believe in Reliability & a Passion to maintain the highest standards in providing our valued clients & candidates with the best Outsourcing Solutions in the marketplace. We offer an exclusive network of Contact Center Executives along with our Managed Services.

Quality and Training

Our Training and Quality assurance team ensure that our Contact Centers are maintaining high level standards, highly qualified and skilled employees are serving the clients, team efficiently, utilization and quality are as per top rated contact center standard.

Call Center Audits

Call center audits are conducted to examine and identify areas for improvement in any organization / partner's call center operations. Many organizations today involve specialized partners in the conduct of call center audits and assessment of findings. Lavender offers these services with a well-defined plan in order to deliver better strategic planning and execution.

Setting the objective and parameters accordingly

Auditing by skilled auditors

Incorporating scientific sampling methodologies

Productive insights into customer handling and exception finding